CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN TERMS

GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Cargo charges, which are the shipping costs of the product, will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAYABLE:
7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 

PURCHASES MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
8. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will pay the shipping cost of the product subject to the contract within 3 days must be returned to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment was made in cash, this fee is paid to him in cash within 14 days of cancellation. If the buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:
10. The buyer will inspect the contracted goods/services before receiving them; crushed, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. Invoice must be returned along with the product.

RIGHT OF WITHDRAWAL:
11. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.
12. BUYER; In evening dress products, sequined skirt, sequined trousers, sequined jacket, sequined dress, sequined blouse are not returned in any way, the exchange is unused, the label is not removed, and the change is made in a way that is not destroyed. The consumer who purchases this in accordance with the terms of the sales contract accepts this in advance, declares and undertakes. does.

12. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME / TITLE: BİRCAN SİVRİKAYA VENTİUP TEKSTİL TİCARET

ADDRESS: NİŞANTAŞI MEŞRUTİYET MAH. VALIKONAĞI CAD. HACIMANSUR SOK. EE APT 4/4 ŞİŞLİ İSTANBUL

EMAIL: [email protected]

TEL: +90 507 611 33 05

 

DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the buyer has purchased a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer.
14. Expenses arising from the use of the right of withdrawal belong to the SELLER.
15. In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" set forth in this contract.

USE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning.
17. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

REFUND CONDITIONS:
18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt within 10 days from the receipt of the withdrawal notice to the BUYER and to return the goods within 20 days.

19. If there is a decrease in the value of the good or the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is liable to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
20. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:
21. Goods that are prepared in line with the BUYER's request or explicitly personal needs and that are not suitable for return, underwear, swimwear and bikini bottoms, make-up materials, disposable products, items that are in danger of deterioration or that may expire, Products that are not suitable for health and hygiene if the package is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Electronic It is not possible to return the intangible goods delivered immediately to the consumer, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, packaging if opened by the BUYER as required by the Regulation. is In addition, before the expiration of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services started with the approval of the consumer.
22. Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) , they must be intact and unused.

 

STATUS OF DEFAULT AND LEGAL CONSEQUENCES
23. The PURCHASER agrees, declares and undertakes that in the event that he defaults in the case of payment by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY
24. You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our QNB FİNANSBANK BAYRAMPAŞA ÇARŞI BRANCH TR59 0011 1000 0000 0081 6043 82 IBAN numbered accounts (TL).
25. With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

 

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN TERMS

GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Cargo charges, which are the shipping costs of the product, will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAYABLE:
7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
8. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will pay the shipping cost of the product subject to the contract within 3 days must be returned to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment was made in cash, this fee is paid to him in cash within 14 days of cancellation. If the buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:
10. The buyer will inspect the contracted goods/services before receiving them; crushed, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. Invoice must be returned along with the product.

 

 

 

RIGHT OF WITHDRAWAL:
11. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.
12. BUYER; In evening dress products, sequined skirt, sequined trousers, sequined jacket, sequined dress, sequined blouse are not returned in any way, the exchange is unused, the label is not removed, and the change is made in a way that is not destroyed. The consumer who purchases this in accordance with the terms of the sales contract accepts this in advance, declares and undertakes. does.

12. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME / TITLE: BİRCAN SİVRİKAYA VENTİUP TEKSTİL TİCARET

ADDRESS: NİŞANTAŞI MEŞRUTİYET MAH. VALIKONAĞI CAD. HACIMANSUR SOK. EE APT 4/4 ŞİŞLİ İSTANBUL

EMAIL: [email protected]

TEL: +90 507 611 33 05

DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the buyer has purchased a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer.
14. Expenses arising from the use of the right of withdrawal belong to the SELLER.
15. In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" set forth in this contract.

 

 

USE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning.
17. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

REFUND CONDITIONS:
18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt within 10 days from the receipt of the withdrawal notice to the BUYER and to return the goods within 20 days.
19. If there is a decrease in the value of the good or the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is liable to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the period of the right of withdrawal.
20. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

PRODUCTS THAT CANNOT BE USED OF WITHDRAWAL RIGHT:
21. Goods that are prepared in line with the BUYER's request or explicitly personal needs and that are not suitable for return, underwear, swimwear and bikini bottoms, make-up materials, disposable products, items that are in danger of deterioration or that may expire, Products that are not suitable for health and hygiene if the package is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Electronic It is not possible to return the intangible goods delivered immediately to the consumer, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, packaging if opened by the BUYER as required by the Regulation. is In addition, before the expiration of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services started with the approval of the consumer.
22. Cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) , they must be intact and unused.

STATUS OF DEFAULT AND LEGAL CONSEQUENCES
23. The PURCHASER agrees, declares and undertakes that in the event that he defaults in the case of payment by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY
24. You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our QNB FİNANSBANK BAYRAMPAŞA ÇARŞI BRANCH TR59 0011 1000 0000 0081 6043 82 IBAN numbered accounts (TL).
25. With your credit cards on our site, you can take advantage of online single payment or online installments for any credit card. In your online payments, the amount will be charged from your credit card at the end of your order.